Privacy Policy
At NorthPass, we take your privacy and the security of your personal and business information very seriously. This Privacy Policy outlines how we collect, use, protect, and disclose the information we gather from clients and visitors to our website. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect the following types of information when you use our website or interact with our services:
- Personal Information: This may include your name, business name, email address, phone number, shipping address, and payment information when you sign up for our services or contact us.
- Transactional Information: Data related to your shipping and logistics transactions, such as shipment details, payment history, and order tracking information.
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, and pages visited. This data helps us improve our website functionality.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your user experience, track usage patterns, and remember preferences.
How We Use Your Data
We use your data to provide and improve our logistics services, enhance user experience, and communicate with you. Specifically, your information may be used for:
- Service Delivery: To process your orders, manage your account, track shipments, and provide real-time updates on your freight status.
- Customer Support: To respond to your inquiries, resolve issues, and offer personalized assistance.
- Marketing Communications: To send you updates, newsletters, or promotional offers. You may opt-out of marketing communications at any time.
- Website Improvement: To monitor and improve our website’s performance, functionality, and content.
- Legal and Compliance: To comply with applicable laws, regulations, and legal obligations.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on our website with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
How We Protect Your Data
NorthPass is committed to securing your data. We take a multi-layered approach to ensure that your information is kept safe from unauthorized access, use, or disclosure.
- Data Encryption: All sensitive data, such as payment information, is transmitted via Secure Socket Layer (SSL) encryption to protect it from unauthorized access during transmission.
- Access Control: We limit access to your personal and business information to authorized personnel only, and all employees are trained on proper data security practices.
- Secure Servers: Our website and data are hosted on secure servers with firewalls and anti-malware protections to prevent unauthorized access and cyber threats.
- Regular Audits: We conduct regular security audits and updates to ensure that our systems remain secure and compliant with data protection standards.
Sharing and Disclosure of Your Data
We do not sell, rent, or trade your personal or business information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering our logistics services (e.g., payment processors, carriers, and IT providers). These providers are required to maintain confidentiality and security.
- Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our company, your information may be transferred as part of the transaction. We will notify you of any such change via email or through a prominent notice on our website.
Your Rights and Choices
You have the following rights regarding your data:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if needed.
- Data Deletion: You may request that we delete your data, subject to any legal obligations or business needs that require us to retain certain information.
- Opt-Out: You can opt-out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Cookie Preferences: You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some features on our website.
Third-Party Links
Our website may contain links to third-party websites, including those of service providers or partners. These websites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of third-party sites.
Data Retention
We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request the deletion of your data, please contact us, and we will comply within the legal limits.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on our website with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
Email: loads@northpassfl.com
Phone: 1 (209) 807-0786
Address: 19959 American Avenue, Hilmar, CA 95324