Who We Are

At NorthPass, we take your privacy and the security of your personal and business information very seriously. This Privacy Policy explains how we collect, use, protect, and disclose the information we gather from clients and visitors to our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our website or interact with our services:

• Personal Information: Name, business name, email address, phone number, shipping address, and payment information when you sign up for services or contact us.
• Transactional Information: Data related to your shipping or logistics transactions such as shipment details, payment history, and order tracking data.
• Usage Data: Information about how you interact with our website, including IP addresses, browser type, and pages visited.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, track usage, and remember preferences.

2. How We Use Your Data

Your information is used to:

• Deliver services — process orders, manage accounts, track shipments, and provide updates.
• Respond to inquiries and provide customer support.
• Send you updates, newsletters, or promotional offers (you may opt out anytime).
• Improve website performance, functionality, and content.
• Fulfill legal, regulatory, or compliance obligations.

3. How We Protect Your Data

We take several measures to ensure your data remains safe and secure:

• Encryption: Sensitive data, including payment information, is transmitted via SSL encryption.
• Access Control: Only authorized personnel can access your data, and our team is trained in data protection practices.
• Secure Servers: Our servers are protected with firewalls, anti-malware, and security monitoring systems.
• Regular Audits: We conduct periodic security audits and apply necessary updates.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal or business information to third parties. However, we may share your data under the following circumstances:

• Service Providers: With trusted vendors who assist in operations such as payment processing, logistics, and IT support.
• Legal Compliance: When required by law, court orders, or to protect our rights and the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale, data may be part of the transaction (you’ll be notified if that occurs).

5. Your Rights & Choices

You have the right to control your personal data. This includes:

• Access & Correction: Request access to or updates of your personal information.
• Deletion: Ask for deletion of your data (subject to legal or business obligations).
• Opt-Out: Unsubscribe from our marketing or promotional communications.
• Cookie Preferences: Manage or disable cookies in your browser settings (note: disabling cookies may affect functionality).

6. Third-Party Links

Our website may contain links to third-party sites or services. Their privacy practices are separate from ours, and we encourage you to read their privacy policies. We are not responsible for their content or data handling practices.

7. Data Retention

We retain your personal and business data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request deletion, we’ll comply within applicable legal limits.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Last Updated” date. Continued use of our services means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: loads@northpassfl.com
• Phone: +1 (209) 807-0786
• Address: 19959 American Avenue, Hilmar, CA 95324